FREQUENTLY ASKED QUESTIONS
There are many reasons why a credit card would be declined. The most common issue is your billing address. Your billing address must match the address that is assigned to your credit card. So if your credit card company sends your statement to your PO Box, then your PO Box is what you must post in our billing address field. Â If you have a problem with your credit card, please contact us on the phone. We would be happy to assist you with ordering. 253.677.4384.
If you registered at checkout, simply login to your account. This will tell you the status of your order. Or, if you didn’t register, refer to your product page for approx lead times.
Seat Covers, console covers, headrest covers, steering wheel covers – 3-4 weeks
US Made (refer to your product page) Mittens, Hats – 2-3 weeks
Toys, US Made (refer to your product page) bike and golf items – 2-3 weeks
Multi-pelt rugs, Bean Bag Chairs on a case by case.
Most everything else ships within 1-3 days.
If you are ordering ready-made items that are in stock, they will typically ship in 1-3 business days, providing your order is received by 2pm PST. Click here for more on ordering.
Approx lead times:
Seat Covers, console covers, headrest covers, steering wheel covers – 3-4 weeks
US Made (refer to your product page) Mittens, Hats – 2-3 weeks
Toys, US Made (refer to your product page) bike and golf items – 2-3 weeks
Multi-pelt rugs, Bean Bag Chairs on a case by case.
Most everything else ships within 1-3 days.
Shipping is determined by the type of product you order. Most of our smaller items are shipped USPS. Our larger items are shipped Fedex or UPS. We reserve the right to determine the carrier, however you can request a specific carrier in your notes at checkout. Additional shipping may apply.
Tracking numbers are emailed to you by our system and are provided by logging in to your account (registration required) . If you didn’t receive your tracking number and didn’t register, it’s possible our email is in your spam filter. Â Â Click here to learn more.
We do not accept exchanges.
To return, contact us by phone or email and we will provide you with a Return Authorization number which should be written on the outside of the box near the address label. Click here to learn more.
We accept all major Credit Cards (Visa, Master Card, American Express and Discover).
We normally ship only to the U.S. However we can ship to Canada in certain instances and other countries if you coordinate the shipper. Please Contact us if you have any questions regarding international shipments.
We recommend that only our Infant Care rugs be used for babies. These are selected to ensure that there is no loose wool or material that could be dangerous if swallowed by a baby and are tanned so that they can be washed more frequently. It is important that consumers follow the advice of their local childcare professionals when choosing bedding or comforters for their babies. This advice will vary from country to country.
It depends on the position being taken by particular activists. It is a worthy note that our sheepskins are produced as a by-product of meat production and no sheep are killed specifically for the skins. This is very a different situation to animals being farmed for the purpose of producing fur garments. Some people thoroughly object to animals being used for meat, fibres, skins or milk and we expect that a sheepskin will not be acceptable to those who hold such views.
We use a variety of dyeing systems depending on the end use of the sheepskin. None of our dyeing methods use AZO dyes and we are compliant with EU Reach regulations.
Very durable! our sheepskins will last a lifetime if they are cared for properly and used as the products were intended. Shorter wool clipped rugs and those made from stronger wool types will withstand more wear than longer wool unclipped rugs or finer wools. We have provided extensive Caring for Sheepskin guidelines to help maintain the properties and life of the sheepskin products.
Our manufacturers use a variety of breeds. We carefully match the properties of specific breeds with the optimal end products. Most skins come from what we call a half-breed. A half-breed typically incorporates a mix of breeds that may include merinos, romney and border leicester. Sheepskin tanners source skins firstly by specifying the fineness and style of wool that is needed for the specific sheepskin products. It is the features of the wool that is most important rather than particular breeds.
Most of our sheepskins are sourced from New Zealand and Australia. The pleasant news is that sheepskin is a by-product of the meat industry and no animals are harmed specifically for use of the skins. In actual fact we make use of a natural resource that, if properly cared for and tanned carefully, will last for a lifetime.
Sheepskin seat covers provide unequaled comfort year around and protect your seat from damage which will help increase your vehicles resale value.
Sheepskin seat covers are far more popular in places were it is hot because it protects you from your hot seat. It could be 100 degrees outside, with a convertible top down in direct sun and you could get into your vehicle with a t-shirt and shorts on, without any concern of being scorched by your seat. Try that with out a sheepskin seat cover on!
Yes, all of our seat covers are made using the best Australian Merino sheepskin.
Leather seats do not protect you from either hot or cold weather and are expensive to replace if they wear out or are damaged. Sheepskin provides a wonderful cushion on air between you and your leather seat and at the same time your leather seats are protected from scratching, stains and sun fade.
Basic maintenance of sheepskin requires that you brush the wool up with a pet brush and vacuum off the pelt. This will enhance the life of the seat cover. In the event that something is spilled on the seat cover you should contact you local dry cleaner that specializes in leather to have them cleaned. Click here for more information on caring for sheepskin.
A typical sheepskin seat cover should last about 5 years. However, it is common to talk with customers who have had the same seat covers for over 15 years.
Like any other natural product, if it is exposed to prolonged sunlight, some fading or color change can occur.
Yes, if the correct alteration has been made to the seat cover. Our alteration is simple and allows the air bag to deploy without any obstruction.
Yes, we offer provisions for these items upon request.
We can make a tailor-made with a full back. However it is not recommended, because the sheepskin does not stretch enough to pull around the seat. We have designed our tailor-made seat covers to cover as much of the seat as possible and still have a tight fit.
Click here to view our warranty policy.
All of our sheepskin seat covers are lined with an iron on backing to protect your leather seat from any damage.
Yes, all the colors we offer are dyed to provided uniformity of color through out the pelt.
We carry thousands of vehicle patterns and add to them every year as new vehicles come out. It is rare that we are stumped by a car seat. However, if you own a rare vehicle where only a few were made then we may ask for your help in creating an accurate pattern. Our ordering process also gives you the opportunity to upload an image of your seat. This way we can get an accurate fit.
We use the state-of-the-art tanning processes Chrome Tanning for nearly all of our automotive accessories.
Click here to see a general understanding of how your seat covers are installed.
We have a Burn Certificate that qualifies our seat covers for use on airplanes.
These are areas on the skin that naturally do not have wool on them. We reduce these areas when we finally trim our skins but do not entirely remove them, as they are part of what makes each sheepskin a unique natural product.
A lambskin rug is from a sheep that is less than 12 months old and has not developed incisor teeth. The wool has generally not been shorn by the farmer and still has the original soft wool tip (this is often referred to as baby wool). Sheepskins are from sheep that are older than 12 months and have developed incisor teeth. The two terms are commonly used interchangeably.
Sheepskins are not bleached in the way that fabrics are bleached to achieve a white color. We use minimal bleaching in our washing processes to protect the softness of the fibre. Our tanning process does result in a ‘whitening effect’ on the wool fibres.
We do not produce pure white sheepskins because we try to retain the natural color. We seek to enhance the natural color, which results in a natural ivory shade with a creamy yellow hue. Dyed or darker shade sheepskins change and cover this creamy shade.
Generally sheepskin rugs are made from skins with finer and softer wools than those used in woven rugs. Sheepskin rugs are the skins of sheep with the wool fibres remaining in their natural state and are then permanently fixed during the tanning process to the skin. Wool rugs are made from stronger carpet wool fibres woven or injected into a backing material. They use wool types that are strong and suitable for walking on and intricate patterns can be achieved in the weaving process. Patterns in sheepskin rugs are achieved by piecing together portions of different sheepskin rugs that have been dyed different colors.
Like all natural materials, sheepskin rugs will change color if placed in direct sunlight. Sheepskins do not have the degree of color fastness of some synthetic products so we recommend that you do not leave sheepskin products in the direct sunlight.
Sheepskin rugs have several applications. Here are a couple – Base of the bed, under coffee table, on chairs and sofas, on the wall, in front of the fire place. They can offer a rustic feel to a room or that perfect touch for an ultra modern interior. For interior decorating, they offer an exceptional visual way to soften a room with warmth and comfort. Click here to see the 10 most popular uses.
To properly maintain your pelt you should occasionally brush it with a pet brush and vacuum it off. In the event that your rug is stain, we would recommend that you take it to a dry cleaner specializing in leather from proper cleaning. Our rug can be carefully washed in a washing machine, in cold water on a delicate cycle using a mild detergent designed for sheepskin. Click here to purchase our detergent.
We supply several sizes including single pelts, 2-pelts, 4-pelts, 6-pelts, 8-pelts, and 10-pelts. We sell sheepskin pelt rugs, sheepskin straight edged and round rugs and sheepskin shearling rugs in any size you need. Custom designs are also possible. Click here to view our rugs page or contact us to design your own rug.
Sheepskin is a natural fiber that provide a wonderful cushion of air around your feet for comfort year around. The leather is soft and conforms to your feet in a very short time, which enhances the comfort.
Our slippers run very close to your shoe size.
We make slippers in wide / narrow. We would need for you to trace your feet on a piece of paper. This will help us make the sole specifically to your foot for the best fit.
Sheepskin is a natural fiber and unlike cotton or polyester, it generates very little heat when a person is walking with them on. In addition, it has a wonderful absorbing ability to wick the perspiration from your skin and evaporate it through the leather.
Our slippers are available in whole sizes. If you wear a 1/2 size, we recommend moving up to the next whole size.
We recommend using a good grade of suede cleaner to remove marks on the leather. Our slippers are tanned to allow hand washing. It is not recommended to wash our slippers in a washing machine.
Soft supple leather and insulating wool is one of the best combinations for cold weather gloves.
Much time and effort has been put into making our gloves and mittens fit the widest variety of hands.
See below to determine the best size for you.
Glove Sizing
|
S |
M |
L |
XL |
XXL |
|
|
Circumference |
6 1/2 – 7″ |
7 – 7 3/4″ |
8 – 8 3/4″ |
9″ – 9 3/4″ |
10″ + |
|
Finger Length |
2 1/2 – 3″ |
3 – 3 1/2″ |
3 1/2 – 3 3/4″ |
3 3/4 – 4 |
4″ + |
Determine Your Glove Size
- Measure the circumference of your hand around the knuckles – do not include your thumb.
- Measure the length of your middle finger.
Most adult models are available in 6 sizes ( XS, S, M, L, XL, XXL).
See below to determine the best size for you.
Glove Sizing
|
S |
M |
L |
XL |
XXL |
|
|
Circumference |
6 1/2 – 7″ |
7 – 7 3/4″ |
8 – 8 3/4″ |
9″ – 9 3/4″ |
10″ + |
|
Finger Length |
2 1/2 – 3″ |
3 – 3 1/2″ |
3 1/2 – 3 3/4″ |
3 3/4 – 4 |
4″ + |
Determine Your Glove Size
- Measure the circumference of your hand around the knuckles – do not include your thumb.
- Measure the length of your middle finger.
We recommend using a good grade of suede cleaner to remove marks on the leather. Our gloves and mittens are tanned to allow hand washing. It is not recommended to wash our gloves and mittens in a washing machine.
Many of our sheepskin hats are fashionable year round. Sheepskin is also a natural insulator that holds your own body temperature. This makes wearing sheepskin hats suitable for most of the seasons of the year.
Much time and effort has been put into making our hats fit the widest variety of people.
See below to determine the best size for you.
Hat Sizing
|
S |
M |
|||||||
|
Circ Inches |
20 3/4 | 21 1/8 | 21 1/2 | 21 7/8 | 22 1/4 | 22 5/8 | 23 | 23 1/2 |
|
Hat Size |
6 5/8 | 6 3/4 | 6 7/8 | 7 | 7 1/8 | 7 1/4 | 7 3/8 | 7 1/2 |
|
Metric Size |
53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 |
|
L |
XL |
|||||||
|
Circ Inches |
23 7/8 | 24 1/4 | 24 5/8 | 25 | 25 1/2 | 25 7/8 | 26 1/4 | 26 5/8 |
|
Hat Size |
7 5/8 | 7 3/4 | 7 7/8 | 8 | 8 1/8 | 8 1/4 | 8 3/8 | 8 1/2 |
|
Metric Size |
61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 |
To Determine Your Hat Size –
Measure the (Cir.) circumference of your head starting at your forehead
We recommend using a good grade of suede cleaner to remove marks on the leather. Our hats are tanned to allow hand washing. It is not recommended to wash our hats in a washing machine.